PRIVACY POLICY
Lopez Family Law Firm
Effective Date: May 5, 2026 | Version 1.0
INTRODUCTION
Lopez Family Law Firm (“Firm,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website (www.lopezfamilylawfirm.com), contact our office, submit a form, schedule a consultation, or communicate with us through any channel — including SMS/text message, email, or phone.
By using our website or engaging with our services, you agree to the collection and use of information as described in this Privacy Policy.
This Privacy Policy is designed to comply with the Florida Information Protection Act (FIPA), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, A2P 10DLC messaging regulations, GoHighLevel (GHL) platform requirements, and applicable Florida Bar Rules of Professional Conduct.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We collect personal information you voluntarily submit when you:
– Fill out a contact or consultation request form on our website
– Call, email, or text our office
– Schedule an appointment through our online booking system
– Complete an intake form or questionnaire (including GHL-hosted forms)
– Sign a Retainer Agreement or other legal documents
– Submit payment information
The types of information collected may include:
– Full name
– Mailing address
– Email address
– Mobile phone number
– Details about your legal matter or family law situation
– Payment and billing information (processed through secure third-party processors)
– Any other information you choose to share with us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
– IP address and general geographic location
– Browser type and version
– Device type and operating system
– Pages visited and time spent on each page
– Referring website or source
– Date and time of your visit
This information is collected through cookies, web beacons, and similar tracking technologies.
1.3 Information Collected Through SMS and Communications Platforms
When you communicate with us via SMS or through our GoHighLevel (GHL) platform, we may collect:
– Your mobile phone number and opt-in consent records
– Message content and communication history
– Appointment scheduling activity
– Form submission data and survey responses
– Workflow interaction data (e.g., links clicked, responses submitted)
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
– To provide, manage, and improve our legal services
– To respond to your inquiries and consultation requests
– To schedule and confirm appointments
– To send SMS/MMS messages you have consented to receive, including appointment reminders, case updates, and follow-ups
– To send transactional and commercial emails related to our services
– To process payments and manage billing and retainer accounts
– To comply with legal, regulatory, and court obligations
– To maintain records as required by the Florida Bar and applicable law
– To operate and improve our GHL-powered CRM, intake, and communication workflows
– To analyze website usage and improve our online presence
– To protect the security and integrity of our systems and services
3. SMS MESSAGING AND A2P 10DLC
3.1 Consent and Opt-In
We collect and use your mobile phone number to send SMS/MMS messages only when you have expressly opted in. Opt-in consent may be obtained through our website forms, intake questionnaires, signed agreements, or verbal confirmation.
Your consent to receive SMS messages is not a condition of retaining our legal services.
3.2 Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us directly at (786) 431-5016 or eservice@lopezfamilylawfirm.com to request removal. One final confirmation message will be sent upon opt-out.
3.3 No Sale or Sharing of SMS Opt-In Data
Phone numbers and SMS opt-in data collected for messaging purposes will not be sold, rented, or shared with third parties for their own marketing purposes. This data is used solely to deliver communications from Lopez Family Law Firm as described in this Policy.
3.4 Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.
Types of cookies we may use:
– Essential Cookies: Required for the website to function properly (e.g., form submission, session management)
– Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
– Marketing Cookies: May be used to track referral sources and campaign performance
You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information in the following limited circumstances:
5.1 Service Providers and Platform Operators
We work with trusted third-party service providers who process data on our behalf, including:
– GoHighLevel (GHL): Our CRM and communications platform used for SMS messaging, email campaigns, appointment scheduling, and client intake. GHL processes data under our direction and is bound by its own privacy and security policies. Learn more at https://www.gohighlevel.com/privacy-policy
– Payment Processors: Secure third-party processors handle payment transactions. We do not store full credit card numbers on our systems.
– Website Hosting and Analytics Providers: For website operation and traffic analysis.
5.2 Legal and Professional Obligations
We may disclose your information when required by law or necessary for the provision of legal services, including:
– Courts, opposing counsel, and other parties as required by your legal representation
– Law enforcement, government agencies, or regulators in response to a lawful request
– The Florida Bar or other regulatory bodies in connection with professional obligations
– To protect the rights, safety, or property of the Firm, our clients, or the public
5.3 Business Transfers
In the event of a merger, acquisition, or transfer of firm assets, client information may be transferred in accordance with applicable Florida Bar rules governing the transfer of client files.
6. ATTORNEY-CLIENT PRIVILEGE AND CONFIDENTIALITY
Information you share with our attorneys after an attorney-client relationship is formally established is protected by attorney-client privilege and strict confidentiality obligations under Florida Bar Rule 4-1.6.
IMPORTANT: Information submitted through our website contact forms, emails, or SMS messages prior to the execution of a signed Retainer Agreement may not be protected by attorney-client privilege. Do not transmit sensitive or confidential legal information through unsecured channels before a formal attorney-client relationship has been established.
Confidential client information will not be disclosed without your written consent, except as required or permitted by law and applicable Bar rules.
7. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal and professional obligations, including:
– Client files and legal matter records: Retained for a minimum of six (6) years following the conclusion of representation, in accordance with Florida Bar guidelines
– SMS and email communication records: Retained as required by our GHL service agreement and applicable recordkeeping obligations
– Website analytics data: Retained per the policies of our analytics providers
– Billing and payment records: Retained as required by applicable tax and financial regulations
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
– Secure HTTPS encryption on our website
– Access controls limiting staff access to client information
– Secure data storage and handling practices within the GHL platform
– Third-party payment processors with PCI-DSS compliant infrastructure
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. You provide information electronically at your own risk. In the event of a data breach affecting your personal information, we will notify you as required by the Florida Information Protection Act (FIPA) and applicable law.
9. YOUR RIGHTS AND CHOICES
9.1 Access and Correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. To make a request, contact us at eservice@lopezfamilylawfirm.com.
9.2 Deletion
You may request deletion of your personal information, subject to our legal and professional obligations to retain certain records (e.g., Florida Bar recordkeeping requirements, court-ordered retention).
9.3 Opt-Out of Marketing Communications
– SMS: Reply STOP to any message, or contact us directly.
– Email: Click the unsubscribe link in any marketing email, or contact us directly. Unsubscribe requests will be processed within 10 business days.
9.4 Cookies
You may manage cookie preferences through your browser settings.
9.5 Florida Residents
Florida residents may have additional rights under the Florida Information Protection Act (FIPA) and other applicable state laws. To exercise any rights, contact us at the information provided in Section 12 of this Policy.
10. CHILDREN’S PRIVACY
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at eservice@lopezfamilylawfirm.com and we will take steps to delete such information promptly.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites, scheduling tools, or payment portals. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this Policy and, where appropriate, notify you via email or SMS. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.
13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Lopez Family Law Firm
Attn: Megan K. Lopez, Esq. — Managing Attorney
15100 NW 67th Avenue, Suite 200, Miami Lakes, FL 33014
Phone: (786) 431-5016
Email: eservice@lopezfamilylawfirm.com
Website: www.lopezfamilylawfirm.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
© 2026 Lopez Family Law Firm. All Rights Reserved.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.